Top reasons for returns , Refunds by form , Logistics carriers and label costs

Top reasons for returns , Refunds by form , Logistics carriers and label costs

Top reasons for returns:

Size too small: 30%

Size too large: 22%

Changed my mind: 12%

Style: 8%

Not as described: 5%

Defective: 5%

Other or not specified: 18%

Refunds by form:

Payment method: 64%

Exchanges: 18%

Gift card: 18%

Logistics carriers and label costs

Leading carriers: USPS (81%), UPS (11%), and FedEx (6%) FCM is top mail class (47%) and PM (33%) is second Effective average cost of a label is around $6.75 Return Magic surveyed 1,000 businesses in multiple industries and compiled data from over 800,000 Shopify customers. Consumer preference-based return reasons (e.g., size, fit, style, etc.) tend to drive around 72% of all returns in fashion product categories. Non-preference-based reasons (e.g., defective) and “not as described” account for 10% in total.

Source : Return Magic https://lnkd.in/gZXRbhmhttps://lnkd.in/gdTgPa8#returnjewelry #returnecommerce